Return & Refund Policy

At Fitupstore, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:
✔ Unused, unworn, and in its original condition and packaging.
✔ Return request must be made within 30 days of the delivery date.
✔ The product is not listed under non-returnable items (see Section 6).

2. Return Process

To initiate a return, please follow these steps:
1️⃣ Contact Us: Email directshipnow123@gmail.com with your order number and reason for return.
2️⃣ Return Approval: Once approved, we will provide return instructions and the return address.
3️⃣ Ship the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Inspection & Approval: After receiving the item, we will inspect it and notify you of the refund status.

3. Refund Policy

• Refunds will be processed within 7-15 business days after return approval.
• Refunds will be issued to the original payment method only.
• Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

4. Exchanges

We currently do not offer exchanges. If you need a different item, please return the original product for a refund and place a new order.

5. Late or Missing Refunds

• If you have not received your refund within 15 business days, check with your bank or payment provider.
• If the issue persists, contact us at directshipnow123@gmail.com.

6. Non-Returnable Items

We do not accept returns for:
❌ Used, damaged, or altered items.
❌ Final sale or clearance products.
❌ Gift cards and promotional items.

7. Contact Information

For any return or refund inquiries, please contact us:

📧 Email: directshipnow123@gmail.com
🏢 Address: 550 Walnut Creek Drive NW, Lilburn, GA 30047, USA